Shipping & Returns
Last updated: October 1, 2026
Haven Alley wants every order to arrive safely and every customer to feel confident shopping with us.
Shipping
We currently ship within the United States.
Shipping charges are calculated at checkout based on the available shipping service and destination.
Orders are typically prepared for shipment within 2–3 business days after payment is received, excluding weekends and holidays. This is processing time, not delivery time. Carrier transit times begin after the order ships and vary by destination and service. We will contact you if an unexpected delay affects your order.
Tracking information will be provided when available.
Customers are responsible for entering a complete and accurate shipping address. Haven Alley is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at hello.havenalley@gmail.com.
Please include:
- your order number
- a brief description of the issue
- photographs of the item and packaging when applicable
We will review the issue and work with you on an appropriate resolution.
Returns
We want you to be happy with your purchase. Unless an item is marked Final Sale, eligible merchandise may be returned within 14 days of delivery.
To qualify for a return, the item should be:
- unused
- unworn
- unwashed
- in its original condition
- in the original packaging when applicable
Proof of purchase may be required.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, customization, or other reasons. These restrictions will be identified on the product page when applicable.
Final Sale items are not returnable unless they arrive damaged or incorrect.
Return Shipping
Unless the return is due to an error by Haven Alley or an item arriving damaged, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Exchanges
Because many Haven Alley items may be available in limited quantities, direct exchanges may not always be possible. If you need a different item, contact us and we will let you know what options are available.
Contact Us
For shipping or return questions, contact:
Haven Alley
Email: hello.havenalley@gmail.com
Website: havenalley.com