Privacy Policy
Last updated: October 1, 2026
Haven Alley respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit havenalley.com, place an order, contact us, or otherwise interact with our website.
Information We Collect
We may collect information you provide directly to us, including your name, billing address, shipping address, email address, phone number, and information related to your order.
We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, and cookie or analytics data.
Orders and Payments
When you place an order, we collect the information needed to process and fulfill your purchase. Payment information is processed by third-party payment providers. Haven Alley does not store your full credit or debit card number on its own servers.
How We Use Your Information
We may use your information to:
- process and fulfill orders
- provide customer service
- communicate about orders, returns, or account activity
- prevent fraud and protect the security of our website
- improve our website, products, and customer experience
- comply with legal, tax, accounting, and regulatory requirements
- send marketing communications when permitted by law and when you have chosen to receive them
Shipping and Delivery
We may share your name, shipping address, contact information, and other necessary order details with shipping carriers and fulfillment providers so your order can be delivered.
Cookies and Similar Technologies
Haven Alley may use cookies and similar technologies to operate the website, remember preferences, support shopping-cart and checkout functions, analyze site traffic, and improve performance.
You may be able to control cookies through your browser settings or through any cookie-consent tools provided on our website. Disabling certain cookies may affect how parts of the site function.
Analytics
We may use website analytics services to understand how visitors use Haven Alley. These services may collect information such as device type, browser, approximate location, pages viewed, and how visitors interact with the site.
Third-Party Services
We may use third-party services to operate Haven Alley, including website hosting, WooCommerce, payment processors, shipping providers, analytics providers, email services, security services, and other business tools.
These third parties may process personal information according to their own privacy policies and only as needed to provide their services.
Contact Forms and Customer Messages
If you contact us through a form, email, or other communication method, we may retain the information you provide so we can respond to your request and maintain appropriate business records.
Marketing Communications
If you subscribe to promotional emails, we may send you updates about Haven Alley products, offers, or news. You may unsubscribe at any time by using the unsubscribe link in the message or contacting us directly.
Data Retention
We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, legal compliance, tax and accounting obligations, fraud prevention, and other legitimate business purposes.
How We Protect Information
We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, which may include the right to request access, correction, deletion, or other information about how your data is used.
To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.
Children’s Privacy
Haven Alley is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how Haven Alley handles personal information, contact:
Haven Alley
Email: hello.havenalley@gmail.com
Website: havenalley.com